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SHIPPING AND RETURNS
• International Shipping Information
• Refunds, Returns, Exchanges
• Terms of Service
INTERNATIONAL SHIPPING – DHL EXPRESS
All orders are processed within 3 to 4 business days after receiving your order confirmation. You will receive an email notification when your order has been sent to our local DHL office in Luang Prabang.
SHIPPING RATES AND TAXES
Rates are calculated PER PACKAGE, not per product. We offer international shipping wherever DHL operates. Shipping charges for your order will automatically be calculated and displayed at checkout. DHL offers discounted express shipping for packages under 2kgs (4.4lbs). The shipping cost will re-calculate each time you place an item into the cart.
Estimated shipping to most major cities is US$30-$35 per package up to 2kgs. For example, the shipping cost will be the same for three cushion covers or just one scarf. Buy more and take advantage of the weight allowance.
Please note your order may be subject to import duty and tax (including VAT), which are incurred once a shipment reaches your destination country. The Traditional Arts and Ethnology Centre is not responsible for these charges.
HOW DO I CHECK THE STATUS OF MY ORDER?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status.
If you haven’t received your order within 7 days of receving your shipping confirmation, please contact us at shop@taeclaos.org and we will look into it for you.
REFUNDS / RETURNS / EXCHANGES
All sales are final. In the unfortunate event your order arrives damaged, please email us as soon as possible at shop@taeclaos.org with your order number and a photo of the item’s condition. We address these issues on a case-by-case basis and we will work towards a satisfactory solution.
The nature of handmade means products may possess slight colour or size differences. Cotton crops and natural dye methods can vary slightly from batch to batch. Artisans may also choose to give their pieces a varied motif. We feel these irregularities and artisan interpretations are the beauty of handmade products therefore no two textiles will never be exactly the same. If you have any questions or concerns before ordering, please contact us shop@taeclaos.org.
TERMS OF SERVICE
This website is operated by Traditional Arts and Ethnology Centre. Throughout the site, the terms “we”, “us” and “our” refer to Traditional Arts and Ethnology Centre. Traditional Arts and Ethnology Centre offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
MODIFICATIONS TO HANDICRAFTS AND PRICES
Prices for our products are subject to change without notice.
PERSONAL INFORMATION
Your submission of personal information in our online shop is taken very seriously and will never be sold or shared with a third party.
ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We apologise in advance and reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or edit/cancel orders if necessary.
COPYRIGHT
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, and digital downloads is the property of the Traditional Arts and Ethnology Centre or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of the Traditional Arts and Ethnology Centre, with copyright authorship for this collection by the Traditional Arts and Ethnology Centre, and protected by international copyright laws.